Contact WorxVPN — Helpdesk & Support

Questions? Start here

Unencrypted devices on public networks are easy targets—not only for data theft,
but also for session hijacking and identity misuse.

How do I get started?

Open Get WorxVPN, enter your e-mail, nickname, username and password, then choose a plan. We do not use auto-renewal. To continue after a paid period ends, extend the account in the administration panel. Standard plans are week, month or year from registration; a custom period is also available. The first 7 days include a money-back guarantee if the service does not work for you.

How do I watch Netflix with WorxVPN?

Connect to WorxVPN first, then open the streaming app. Your traffic exits through our European network. Streaming catalogs and blocks can still change on the provider side.

How do I connect from countries with network restrictions?

Use the WorxVPN application with your username and password. The encrypted tunnel is designed to resemble ordinary web traffic for local filters. We follow a strict no-logs policy and do not record browsing activity.

How do I connect from my devices?

After registration and payment you receive on-screen and e-mail confirmation. Use the same username and password in the client apps:

iOS: install WorxVPN from the App Store, then sign in or scan the QR code from your administration page.
Android: install WorxVPN, sign in, and connect or disconnect as needed.
macOS: same credentials in the desktop client.
Windows: download the installer from the administration area and sign in.

Can I use more than one device?

You may install the client on multiple devices, but only one active VPN session is allowed at a time. Connecting from a second device disconnects the first. From the administration panel you can see the active session, disconnect it, or change your password.

Is the connection safe?

After you connect, traffic between your device and our servers travels in an encrypted tunnel. Observers on the local network cannot read that tunnel contents.

Will the service keep working when other VPNs fail?

Keeping connectivity alive under aggressive filtering is hard. We continuously operate and adjust our own infrastructure for the regions we support. We do not publish every technical countermeasure, because that would make blocking easier.

Can someone detect that I use a VPN?

Our protocol is designed to resemble normal HTTPS website traffic to routers and firewalls. No VPN can promise undetectability against every possible inspection method forever.

Do I need to change settings over time?

Usually no. If you change your password in the administration panel, update the same password in each VPN client.

Can I reach websites that are blocked locally?

Yes—when those sites are reachable from our European egress. Because your traffic appears to come from an open network location, many locally filtered destinations become usable again.

Do streaming services work?

Many European catalogs (for example Netflix, Amazon Prime or HBO where available there) work while you stay connected. Individual platforms may still restrict VPN traffic at any time.

How does payment work?

After you enter account details, plan and currency, checkout continues through our payment partners (such as Stripe), typically with debit or credit cards. When payment succeeds, you return to the confirmation screen and can start using the service.

What if something goes wrong?

Use the Support / Helpdesk link in the footer. You can open a ticket as a guest—include your username or nickname and mention WorxVPN so we can find the account quickly.

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